How long does delivery take?

Our standard delivery time is generally 7–8 working days. Delivery may take longer during sales, Eid, Ramadan or periods of high order volume.

Can I exchange my article if the size doesn’t fit?

Yes. You can request an exchange if the size does not fit, subject to our Return & Exchange Policy. Applicable exchange delivery charges will be paid by the customer.

Can I exchange an article if I don’t like the color?

Yes, an eligible article can be exchanged for another available article or color. Applicable delivery charges for a customer-requested exchange will be the customer’s responsibility.

What if I receive a defective or incorrect article?

If the issue occurred from our end, such as receiving a defective, damaged, burned or incorrect article, please contact us. After verification, Sitr by Dua will bear the applicable delivery charges.

Can I get a refund instead of an exchange?

Yes, eligible customers may request a refund. If the refund is due to a change of mind, applicable delivery charges and taxes will be deducted from the subtotal amount.

How long does a refund take?

Once the returned article reaches our warehouse and is successfully inspected, our team will request your bank details. The approved refund will then be transferred within 7 working days after receiving the required bank details.

Where should I send my return?

Once your return/exchange/refund request is approved, our customer service team will provide you with the return instructions and warehouse details.

How quickly should I send my returned article?

Once our team provides you with the return instructions, the article should reach our warehouse within 3 days.

Can I return a worn or washed article?

No. Articles must be unused, unworn, unwashed and in their original condition with tags and packaging intact, unless the issue is specifically due to an error or defect from our end.

Do you offer urgent delivery?

Urgent delivery may be available depending on your location and courier availability. Additional charges may apply. Please contact our customer service team before placing your order.

Will I receive a tracking number?

Yes. Tracking details will be shared after your order has been dispatched, where tracking is available.

What if I entered the wrong address?

Please contact us as soon as possible. If the order has not yet been dispatched, we will try to update the address. Once dispatched, changes may not be possible and additional charges may apply for re-delivery.

How can I contact Sitr by Dua?

You can contact our Customer Service Team at:

0319-0636653

Our address is:

3/106, 4th Floor, Shah Faisal Colony No. 3, Hajrabad, Block A, Karachi, Pakistan