Shipping policy

Shipping Policy

At Sitr by Dua, we aim to process and deliver your orders as quickly and efficiently as possible.

Order Processing

Orders are processed after confirmation and payment verification, where applicable.

Processing and delivery times may vary depending on product availability, order volume, location and courier service.

Delivery Time

Our standard delivery time is generally 7–8 working days after the order has been confirmed and dispatched.

Delivery times may be longer during sales, launches, Eid, Ramadan or periods of unusually high order volume.

Delivery Charges

Applicable delivery charges will be calculated and displayed at checkout or communicated during the order process.

Customers are responsible for providing a complete and accurate delivery address and contact number.

Courier Delays

Once an order has been handed over to the courier, delivery is subject to the courier company’s schedule and service coverage. Delays caused by weather, public holidays, unforeseen circumstances, remote locations or courier operations may occur.

Incorrect Address or Unsuccessful Delivery

If an order cannot be delivered due to an incorrect/incomplete address, unavailable recipient or repeated delivery attempts, additional delivery charges may apply for re-dispatch.

Urgent Delivery

Urgent delivery options may be available depending on the customer’s location and courier availability. Additional charges may apply.

Order Tracking

Where tracking information is available, customers will receive their tracking details after the order has been dispatched.

For any shipping-related assistance, please contact our Customer Service Team at 0319-0636653.